Returns Policy
If for any reason you are unhappy with any item(s) purchased from us, then we will accept goods back into our stock for a refund ( less packaging and posting cost ) within 14 working days of purchase.
Please return items to our Ormskirk store: 33 Aughton Street, Ormskirk, Lancashire L39 3BW.
The goods must be returned in ‘as new’ condition with the original packaging and/or tags still attached. If the item or packaging has been handled excessively, we reserve the right to reduce the amount we refund you. •
* Please note that your right to return does not apply to products which fall into the following categories unless they are faulty:
Goods made or supplied to order including none stocked garment(s) sizes
Socks and tights
Shirts and Blouses returned with makeup / dirty marks / incomplete packaging.
Clearance, End of Line, Sale item(s)
Under garments and mouth guards
To enable us to handle your return as quickly as possible then please follow the instructions below:
- Return the goods using delivery note included in your received delivery from us, giving the reason for return. If you do not have the original delivery note then please include:
- details of the reason for return
- your order number
- your email address
- your name and address
You MUST include these details with your return, otherwise we will be unable to process a refund or exchange.
- When returning items by post, a proof of posting slip must be obtained and kept in your possession, as we can’t be held liable for returned goods that fail to reach us. No postage cost shall be paid by us on return of the goods.
- Please allow up to 10 working days from receipt of returned goods, at Premier Sports And School Wear.
- We will notify you via email when we have received your return and processed your refund ( less postage and packaging cost ) back to your payment method used.
- Goods with delivery note can also be returned directly to our store, the address of which can be found above.
Faulty Goods
When returning an item that is considered to be faulty, please telephone the store on 01695-578002 or email us (contact email address on invoice). Item(s) returned as faulty within 9 weeks of purchase will be inspected and if considered to be faulty due to a manufacturer fault will be repaired. If this is not possible, a refund or replacement will be given. If there is any dispute into the cause of a fault i.e. caused by a child, washed wrongly etc, we will return the item to the manufacturer for analysis and decide the appropriate outcome dependant on the results.
Items over 15 weeks old will be dealt with at the discretion of Premier Sports And School Wear.
If we have made a mistake on an item sent to you or it is faulty at time of receiving, then we will exchange it to correct item at no further postage cost to you at redelivery.
Statutory Rights
Your statutory rights are not affected by our Refund and Returns policy and you will have the benefit of them too.
contents last updated March 28th 2024
